The UK's #1 Building Plastic Specialists

Call Us 0151 525 4488

Trade Counter Open Monday to Sunday

 

Ordering

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Omega Discount Plastics cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Delivery and Returns

Omega Discount Plastics returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded.

Exchange

If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals, blank warranty cards and all accessories and documents provided by the manufacturer.

If our labels are removed from the product – the warranty becomes void.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Omega Discount Plastics will not be held responsible for items lost or damaged in transit.

All shipping back to Omega Discount Plastics is paid for by the customer. We are unable to refund you postal fees.

Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.

If you are returning items for exchange please be aware that a second charge may apply.

No-Returnable

For reasons of hygiene and public health, refunds/exchanges are not available for used products (this does not apply to faulty goods – faulty products will be exchanged like for like)

Discounted or our end of line products can only be returned for repair no refunds of replacements will be made.

Incorrect / Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contact us. In the unlikely event that the product arrives damaged or faulty, please contact Omega Discount Plastics immediately, this will be given special priority and you can expect to receive the correct item within 72 hours once items returned. Any incorrect items received all delivery charges will be refunded back onto your credit/debit card.

Delivery Service

We try to make the delivery process as simple as possible and send your order to your home or to your place of work.

Delivery times are calculated in working days Monday to Friday. If you order after 1pm the next working day will be considered as the first working day for delivery time. In case of bank holidays and over the Christmas period, please allow an extra two working days.

We aim to deliver within 3 working days but sometimes due to high order volume certain in sales periods please allow 4 days before contacting us. We will attempt to email you if we become aware of an unexpected delay.

If your order is over £15.00 it will be sent out via Tuffnells packet service, which will need a signature, if you are not present a card will be left to advise you to pick up your goods from the local sorting office or arrange a re-delivery.

Our next working day delivery service has a cut off time of 1pm, all orders placed after 1pm will be dispatched the next working day.

All damages MUST be reported 24 hours after delivery, otherwise we cannot accept any orders as damaged reports.

Also if any delivery attempt is unsuccessful a re-delivery fee will occur, this fee will be a 50% charge of your original shipping costs.

After two unsuccessful re-delivery attempts goods will be send back to our warehouse in till contact has been made from the buyer.

Export Restrictions

At present Omega Discount Plastics only sends goods within the UK. We plan to add exports to our services in the future. If however you have a special request please contact us with your requirements.

Privacy Notice

This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.

Security

We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Omega Discount Plastics uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.

We will use the information you provide only for the following purposes.

* To send you newsletters and details of offers and promotions in which we believe you will be interested.
* To improve the content design and layout of the website.
* To understand the interest and buying behaviour of our registered users
* To perform other such general marketing and promotional focused on our products and activities.

Conditions of Use

Omega Discount Plastics and its affiliates provide their services to you subject to the following conditions. If you visit our shop at Omega Discount Plastics you accept these conditions. Please read them carefully, Omega Discount Plastics controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.

If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands.

Copyrights

All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by Omega Discount Plastics and are protected by international copyright laws.

License and Site Access

Omega Discount Plastics grants you a limited license to access and make personal use of this site. This license does not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Omega Discount Plastics.

Product Descriptions

Omega Discount Plastics and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.

From time to time there may be information on Omega Discount Plastics that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.

Colours may also vary on our products.

Prices

Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed and include VAT and delivery.

Please review our other policies posted on this site. These policies also govern your visit to Omega Discount Plastics.

Prices may vary between online and showroom.